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What our customers say
LAURENCE REED
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EDWINA DONLAN
"Great and efficient service!"
RICHARD MORRIS
"It might be that we got the right vehicle at the right time but the journey didn't happen. The taxi was supposed to have been booked for 1:30 pm. Nothing in the confirmation emails gave am or pm and I assumed all was fine for a 1:30 pm pickup. I then received a txt early in the morning at 12:53 am saying that the chauffeur is on route. I phoned the chauffeur immediately to explain the mistake. I then phoned optima-taxi (only to receive an automated reply until I got through at 9am in the morning). I explained the situation. The answer was that 1:30 is morning and that 13:30 is afternoon and there was nothing they could do. I appreciate I must have made a mistake in the booking but I tried to clear it up as soon as I found out so to then have no taxi for when we needed it, no opportunity to rebook and in addition to lose £472.50 does not make me a happy customer. "