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Airport transfers, taxis and executive cars

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Passengers

What our customers say

Overall Rating
(337)
"Driver Vlad was helpful, on time, and a delight to work with. All very smooth and easy"
"Very good service"
"Driver very accommodating - my train was delayed and he was happy to wait. "
"excellent"
"Very good trip. I gave the driver a cash tip."
Testimonials 4.2/5 based on 337 reviews
"Vehicle didn’t turn up and you still charged me £51. Please refund this. "
"Driver Vlad was helpful, on time, and a delight to work with. All very smooth and easy"
"Very good service"
"Driver very accommodating - my train was delayed and he was happy to wait. "
"excellent"
"Very good trip. I gave the driver a cash tip."
"Excellent service "
"The driver went to the train station for pickup, which was the drop off point. When they finally arrived to our flat, they went to the wrong address down the street (129 old road vs 139 old road). This delay caused us to nearly miss our train to London, which would have happened if I didn’t build in buffer time. "
"Excellent service."
"The driver was pleasant and on time. He drove well and we arrived at our destination with time to spare. Thank you"
"It's a good ride."
"Excellent service. Would use and recommend again. "
"There was confusion about the scheduled arrival time and about the amount of my deposit"
"Excellent service and drive. Thank you very much!"
"Vert good everithing "
"The company gave me the wrong phone driver, so we could not coordinate with the driver on the return journey. Upon drop off, we agreed with the driver that I would text him 30 minutes before we were ready to go. I called and texted several times, but since I had the wrong number, by one digit, there was no response and we had to order another taxi for the return, and the driver showed up at 00:15. It’s not the driver’s fault at all, but I would like the company to refund the return journey. It’s already an extremely pricey service, and at that rate, I shouldn’t have to experience such complications. "
"Very good drive"
"It was fine. I would use the service again if I needed to."
"Excellent car, in perfect condition and very enjoyable ride "
"Great service"
"Booking is easy and there are various types of cars to select. The driver arrived earlier, he reached out to the booker as he couldn't reach the passenger. Good communication and excellent service! I'll certainly use them again! "
"Did not show till after I secured another ride. I would like a refund."
"I used you last Friday (4 seater) and on Saturday (8 seater) and thought the service was great on both occasions. great to get a reassuring text with name of driver - will definitely use you again."
"Ok journey quite over priced for a trip to the train station and wasn’t very impressed for the money."
"Tried to contact driver company and Taxi compare and never heard back. Tried to cancel because of this and never heard back. I plan to contest the charge on my credit card."
"The return taxi didn't show up. I called your call center, they told me to arrange an alternative, and that I would be refunded. I kept emailing you and didn't get an answer yet"
"Driver was very helpful and nice."
"rtshsrth"
"very good"
"driver was about 20 min late and our customer Prof. Collins missed his train because of this delay. "
"Driver didn't turn up, had a flat tyre but didn't ring to let the customer know Refund requested."
"Driver didn't turn up, had a flat tyre but didn't ring to let the customer know Refund requested."
"Alex was wonderful, very pleasant company and a very safe pair of hands! The journey flew past in no time and made a long day much better."
"Great"
"Good overall service. Quite expensive though, which is why we won’t tip!"
"Thank you"
"The price was higher than the price I paid for the return trip by taking directly a taxi at Wallingford central taxi station (64 vas 46 £). The difference is not negligeable…"
" Comment "
"Excellent drive in challenging conditions. Thank you "
"Made sure that we could meet up smoothly in a very busy area of London"
"It was great, really efficient booking system and the driver was waiting for me as expected It was about £10 more expensive than other taxi services"
"My flight had a 30 minute delay and the driver did not wait for me. Please refund me. "
"The driver did not turn up. The aircraft was slightly late (I provided details) but the driver was not there on arrivale. In the end I had to take another taxi. I would like a refund, please."
"Perfect."
"Great experience. The driven knew the city really well and was very accommodating with adjusting the trip to stop and pick up keys first. "
"The car broke fonctionne."
"Driver was lovely and accommodating! Would recommend - super friendly. Easy and sufficient service."
"Prompt and clean car!"
"Punctual"
"The taxi was on time and the driver was very professional. "
"We requested a car for 4 passengers. Both cars used that day were extremely uncomfortable and small. Not what I booked. The driver was excellent: engaging conversation and attention to safety. "
"taxi driver was nice and on time"
"On time, good car and polite driver."
"good"
"Tip already given "
"Courteous, good driver!"
"Very reliable and will definitely use again"
"good journey"
"Absolutely terrible value for money. £54 for a journey that should have cost £20 on the meter. Will never use this pre-booking service again "
" Service was good"
"Long drive due to traffic. Driver was very pleasant. "
"Very nice driver Good journey Arrived on time"
"Very friendly, arrived early and drove well."
"Timely, efficient, comfortable, well-driven."
"Excellent service. On time, available, everything went smoothly. "
"Everything was great. I heartily recommend!"
"Everything was great. I heartily recommend!"
"The driver did not arrive, I tried contacting multiply times and no one answered. I paid upfront and still waiting for a reply to receive a refund. Would not recommend or rebook. "
"Great"
"Overall very good"
"Perfekt communication, everything on time! We are very pleased with your service!"
"My driver was great - helpful and friendly."
"Lovely smooth trip, the driver was very pleasant and friendly "
"Excellent safe driver. Very well manered"
"good"
"On time and good communication via text to let me know the driver had arrived"
"Tipped driver"
"This company is fantastic cars are nice drivers a very kind. Always on time and reliable I recommend this company fully. "
"Very good. Already tipped."
"Fantastic service Thank you."
"."
"really lovely driver, very smooth trip on time and great communication as our flight was delayed and we wasn’t sure we would be at the location we agreed for pick-up. But the company/driver w was very flexible. no complaints definitely recommend!"
"I had the same driver for the outbound and return journeys and he was absolutely charming. He texted me before both pick ups and communication was excellent. I failed to get the name of my driver but if he represents the caliber of all your drivers then he is a credit to you. "
"The usual courteous friendly service. Much appreciated."
"Service good, but booking and amendments very difficult, as neither of the phone lines was manned! I'd have left a tip if it had been clear how to to that when I had made the booking on my computer. And the price to the 13-mile journey was very high, Not sure if I'd use you again"
"The driver is punctual, polite and took care of our luggages . The ride is smooth and comfortable. The car is very clean throughout. "
"Perfectly good."
"When I was making a booking I noted in the comments that I need a car with two baby seats. But I wasn’t provided them and was told that couldn’t cancel with a refund too. So I had to agree with the provided service but I completely disagree with the policy! Why didn’t you make a refund of the service that you couldn’t provide? Sounds like you took money before you confirm led my preferences and then didn’t want to cancel with a refund! "
"Great "
"He was charming, on time and very helpful. Will definatly book again"
"The driver was early but was really accommodating when I asked to delay for 10 minutes. He was really polite and professional in the car and we had a great conversation."
"Great!"
"Excellent drive, great conversation and really helpful. I was 1/2 hour early for my return journey and I called and he arrived early to collect. Thank you"
"On time, nice driver, all good!"
"It took time for the driver to get his vehicle parked in the short stay car park so was 30 mins late getting into the terminal but he kept us informed by text"
"The driver was not there. At first I couldn't reach anyone from the company for 15 mins. Then when I finally could I was told they couldn't reach the driver and would have to send another. Given this was coming from Oxford it would have taken more than an hour! As I was on the way to a funeral that I couldn't miss I ended up having to take a London taxi that cost me GBP 100 more than this booking!"
"All very good. "
"I expected the driver to be on-time. This was an advance booking after all."
"It was efficient "
"Driver delayed but probably traffic "
"Excellent service. On time, polite friendly driver."
"The driver did not turn up. No communication or response. I will be seeking a refund."
"Great"
"I was very happy with the service"
"The driver was nice"
"Very nice and very quick"
"I received a text and email confirmation of the trip but not a reply to a text requesting a further confirmation. As this was arranged to collect my elderly mother I would have appreciated that extra re-assurance that her booking was indeed logged Otherwise nice driver on time etc. He was tipped directly."
"Good experience, but the price was extortionate! "
"Very friendly and on time"
"On time, in the right location and very polite"
"The driver was polite and friendly and was on time. However as our event finished earlier than expected I did try and ring to see if the driver could come earlier but there was no answer to the contact numbers provided."
"Great trip, thanks! "
"Great service."
"Excellent service"
"Great drivers on both outbound and return, though return car was a standard Toyota Prius not an executive but that was OK and both drivers were very polite and efficient."
"Terrific and arrived at destination ahead of schedule. "
"The journey was pre-paid by debit card. £55.50 were taken from by bank account the next day. However, on arrival at destination my son had to pay £34 to the driver. Could you please refund £34? Thank you."
"The journey was pre-paid by debit card. £55.50 were taken from by bank account the next day. However, on arrival at destination my son had to pay £34 to the driver. Could you please refund £34? Thank you."
"It was a great journey."
"The driver was absolutely great and indeed I spoke to his boss who had no exec cars available. Rather than cancel I went with what was available but it would be nice to have a car of the standard that we paid for, the driver did turn up on time and was very polite but we overpaid. "
"Late around 10 minutes "
"Late around 10 minutes "
"No driver arrived...we had to drive ourselves. Most appalling service we were almost late to a wedding despite pre-paying and reconfirming the car weeks prior. I have spoken to your colleagues I am demanding a full refund. I cannot believe you sent this email rather than following up on the refund alternatively. "
"No driver arrived...we had to drive ourselves. Most appalling service we were almost late to a wedding despite pre-paying and reconfirming the car weeks prior. I have spoken to your colleagues I am demanding a full refund. I cannot believe you sent this email rather than following up on the refund alternatively. "
"Super great service. Polite driver, even used his WhatsApp to call foreign number"
"Everything was fine "
"Taxi driver was very polite and helpful even though he had to wait ages because the flight was delayed. Will use you again."
"Very good"
"Very polite and pleasant driver, cane right on time. Clean car. "
"Thank you very much. A great service"
"Lovely ride - "
"Good service, the driver arrived on time, trip went smooth while travelling in a clean and neat car. Driver was very polite and considerate. "
"The driver asked for additional money that i was given no communication about before the trip."
"Excellent service "
"Really good experience"
"Very old car. Doors didn’t close properly. The driver started to play very loud music in the middle of the journey. He was late and he had no means to communicate with us for the meeting point. I had to call him several times to be able to meet him. "
"Very old car. Doors didn’t close properly. The driver started to play very loud music in the middle of the journey. He was late and he had no means to communicate with us for the meeting point. I had to call him several times to be able to meet him. "
"Excellent service "
"Very good service "
"There was a confusion of the name of the passenger the driver was to pick up as it was put down as being Zasheen instead of the name given on the initial booking. The driver did not read the instructions/comments on the booking which contained the passenger's name and mobile number so was ringing someone else to say he had arrived. The issue was a miscommunication as OXO cabs farm the booking to Royal Cars but did not relay the correct passenger information. Luckily the error was resolved quickly and not much delay to the journey. It could have been worse if the passenger didn't go outside but waited in her room instead for the driver to call saying the taxi is outside as he was calling another person. Better communication is required when passing on passengers detail to avoid confusion and delay "
"Excellent, punctual, professional service"
"Felt safe for a long journey"
"It was good. "
"Some confusion on the part of the driver about whose name the booking was in so we set off a bit late. "
"turned up on time, no issues."
"Really nice driver. "
"20 mins before the booked time, I contacted them to say I was ready and asked them to get the cab to me more quickly. The operator said he'd speak to the driver. I waited and waited. After the officially booked time there was still no sign of the cab and no contact from the firm. I therefore took another cab. 5 mins later I had a call to say the driver had arrived. Too late. I will also not be using this service again. To pay such a lot (£29) for a fare that only cost me £12 with the other firm AND to have a late driver is not impressive. "
"The driver did not turn up. I will be demanding a refund. "
"The driver did not turn up. I will be demanding a refund. "
"Great taxi service!"
"Excellent."
"Quick, clean, friendly and speedy journey thank you!"
"Only 7 mins late, rang to advise, Rang to confirm on my street. Got to destination in v good time."
"Very helpful and good choice of route . I gave him an extra £20 as he had a short wait and as a tip "
"Great service."
"So simple. Booked online. Cars arrived early. And got us to the wedding on time. Will definitely use again."
"A comfortable ride, thank you. "
"All went very smoothly"
"The driver arrived extra early to avoid traffic, thanks! "
"Had a decent relaxing journey "
"Communication and timing was perfect, Bilal is the name of the driver and he was very kind and always pending of our needs. Thanks Bilal!!"
"Katie was fabulous we loved her!! She knew the sites and added local knowledge!! "
"Very good "
"Driver arrived on time. He helped me with one very large, heavy suitcase and one smaller one with no complaints. We arrived at our destination in good time. Overall it was a very positive experience. "
"Fantastic!! Tipped our driver in person. "
"Great way to travel"
"my driver never showed up"
"Very helpful and professional driver. A very stress free journey, thank you."
"I booked the taxi the day before to avoid problems, I receive an email at 1.05 am on the day of booking that warns me of possible problems, also asking me to confirm the booking: I obviously confirmed as soon as I read the email, the driver did not arrive despite the confirmation and I had serious problems finding another taxi that would allow me to arrive on time where I was supposed to."
"Really great service and so easy to book. Thank you!"
"Very helpful driver. "
"The driver was early and terrific, such a great experience!"
"No idea, I booked my taxi for 5am he wasn’t told about the journey until 5am therefore making him late and therefore making me late for work. Won’t be using again "
"No idea, I booked my taxi for 5am he wasn’t told about the journey until 5am therefore making him late and therefore making me late for work. Won’t be using again "
"Booking was easy and smooth, confirmed driver within a couple of journey, my driver texted me to introduce himself too. My booking was for picking up from Central London at 9am, but we got ready early so I texted my driver by 8:20 to let him know we are ready to go, the driver showed up by 8:37 and we arrived by Oxford by 10:00. Car was a Mercedes E-class as I requested. Very clean. Great experience, will definitely recommend the service!"
"It was a pleasant ride. The driver arrived in time and drove safely."
"Good"
"Haseeb was brilliant! Excellent driver and kind enough to answer all our questions. The service rendered was above expectations!"
"Polite, capable and pleasant experience."
"Good service without any problems."
"Alex was great. Thank you "
"Again we enjoyed Omar very much. Punctual, helpful, friendly and a great driver. "
"Very attentive, prompt and courteous driver. Would recommend him again. "
"Great service and communication."
"Good"
"Overall excellent though it seemed expensive. It was cheaper to fly return to Scotland last month! I guess that’s fuel price inflation. "
"Thank you"
"Good and reliable. "
"Super Easy!"
"Only one part of our journey was completed successfully. Unfortunately no driver turned up for the return part of the journey - I was informed on the phone that the driver did not know his way around Silverstone. However, there are specific collection points of which they were aware - the information is also freely available online. We therefore had to make alternative arrangements which meant instead of being collected at 7 pm - we finally returned to the hotel at 11:30 pm. The taxi company have however agreed to refund the return the part of our journey that was never completed so I look forward to receiving that refund by return."
"Only one part of our journey was completed successfully. Unfortunately no driver turned up for the return part of the journey - I was informed on the phone that the driver did not know his way around Silverstone. However, there are specific collection points of which they were aware - the information is also freely available online. We therefore had to make alternative arrangements which meant instead of being collected at 7 pm - we finally returned to the hotel at 11:30 pm. The taxi company have however agreed to refund the return the part of our journey that was never completed so I look forward to receiving that refund by return."
"Very good service - we will use this again."
"Really helpful with large luggage items including a cello and big suitcases "
"Very punctual, friendly driver. Thank you "
"Shaz was excellent! He arrived on time and the car met all our needs. He pointed out the sites on our way to Oxford. We ended up using him for other trips while in Oxford. "
"Great service."
"Super friendly driver, arrived promptly and helped with my suitcases"
"Amazing driver, super helpful and lovely"
"Taxi was booked 2mths before date needed, I called to confirm the week of the booking and then received an email when we were waiting for the taxi to say it was cancelled. Still waiting for refund! Appalling service from Oxo Cars. "
"Driver was on time, efficient and helpful"
"The taxi was on time, a few minutes early actually. We got to our destination in the expected time. The taxi could have been cleaner. The driver took us a very roundabout route to our destination along very tight country roads which, because of the speed he was driving, was not exactly a comfortable ride. But we got there in time, the driver was polite."
"Very pleasant experience."
"Nobody was there when I arrived. I looked and looked for 10 minutes - but no-one was there. I tried calling both numbers they put in the email. I tried 5 times. No-one picked up. I left 2 voicemails. They didn’t provide me with the driver’s number and he hadn’t messaged me so I was clueless as to what was going on and I had to take another taxi. I het a call 6.15 - 5 minutes after I leave in another taxi. He’s there. He hadn’t even entered the car park until 6.05! Because the flight was scheduled to arrive a little late, he showed up late. But my flight was never scheduled to arrive later than 5.30 and we parked right by immigration so I was on time. I paid for 30mins waiting time, I expect them to use it. Awful service - would never use again."
"Nobody was there when I arrived. I looked and looked for 10 minutes - but no-one was there. I tried calling both numbers they put in the email. I tried 5 times. No-one picked up. I left 2 voicemails. They didn’t provide me with the driver’s number and he hadn’t messaged me so I was clueless as to what was going on and I had to take another taxi. I het a call 6.15 - 5 minutes after I leave in another taxi. He’s there. He hadn’t even entered the car park until 6.05! Because the flight was scheduled to arrive a little late, he showed up late. But my flight was never scheduled to arrive later than 5.30 and we parked right by immigration so I was on time. I paid for 30mins waiting time, I expect them to use it. Awful service - would never use again."
"All ok"
"5 star service. Taxi driver Alex was very friendly and courteous and was on time. "
"T he driver phoned to say he would be on time. "
"Thanks "
"Good"
"My requirments very clear.. 3 large suitcase and 2 hand carry for 2 pax. Requestwd an estate car .. £167. The car arrived on time at 4.30am.. a Toyota Prius…6the driver apologised and said no estate cars available. Interested to know what compensation for failure to meet requirments"
"My requirments very clear.. 3 large suitcase and 2 hand carry for 2 pax. Requestwd an estate car .. £167. The car arrived on time at 4.30am.. a Toyota Prius…6the driver apologised and said no estate cars available. Interested to know what compensation for failure to meet requirments"
"Excellent driver great conversation Stopped to allow us to buy coffee Already tipped"
"Great service, thank you! "
"Our driver was exceptional, he rang us to check where we were, he was there before our allotted time so we didn’t have to wait for him and was polite and courteous throughout the journey. "
"Driver was early, very good service - thanks! Bit pricey though for a journey of only 1 mile or so…"
"Excellent service from friendly driver"
"Good job"
"Was 30mins late. Was booked for 06h00. He arrived 06h30"
"It was stresful as I thought I would miss my bus"
"Great experience. Would thoroughly recommend your service."
"No comment "
"Driver was very good and friendly."
"Very nice trip thank you"
"Did not work out as we wanted in any way"
"k"
"The driver did not attend so I had to wake my Wife and 2 small children at 6am to get to the station for a train - terrible service. To be fair at least they rang 25mins late to say they couldn’t make it, which some wouldn’t do."
"Driver was able to collect me at the Sofitel Hotel Terminal 5 and adjust his schedule to arrive 1.5 hours earlier than I originally scheduled. I really appreciated that."
"very positive"
"Excellent experience"
"All good would use again"
"all good"
"i didn't get any taxi and wait too long for me. i am late to open the shop."
"i didn't get any taxi and wait too long for me. i am late to open the shop."
"It was a comfortable trip."
"No driver came to collect us. I need this refunded as soon as possible. We then had to book a black can that cost us £210. Contact me immediately 07734438886 Julia"
"Very good driver, very profesional and good driving skills "
"Excellent service, very friendly driver"
"Everything ok but the driver was too much fast for us"
"Very helpful driver, helped us in and out of the house. Gave him a top."
"Great!"
"Very happy, driver super friendly"
"."
"He was so late that we had to use another taxi firm in order to get to the football on time. I would actually be grateful for a refund. If I do not receive one I will charge the payment back via my bank."
"Journey out fine - 5*. Return trip - disaster. Taxi arrived (I think) but no message received, no phone message or attempt to call me. No sign he rang doorbell. Left without us - assuming he did arrive. I rang your number 15-20 times from various phones but only got ‘lines are busy’. Left a message on a later attempt when it went to voicemail - no response (now 13 hours later). Left another message this am. Would llike money back for the return trip."
"Really lovely driver and a smooth journey to london Heathrow. Thanks I already left a tip in person "
"none"
"Asked to meet on Car Park Level 3"
"I originally stated that our flight arrived at 7:40am. It actually landed earlier. You told us the driver would meet us inside at 8:20am. Since we are unfamiliar with how long it takes to go thru customs/immigration and gather bags-I suggested some flexibility in the timing. Of course offering to pay if we were delayed. I thought the driver would be checking the arrival time, since I sent this info. We were the very last from our flight to be picked up. Our driver was very nice apologized but it was a frustrating way to begin our visit as we were picked up nearly two hours after landing. I think it was bad planning on the drivers part that he was delayed. Honestly, it’s the drivers job to plan for traffic and be on time. "
"I originally stated that our flight arrived at 7:40am. It actually landed earlier. You told us the driver would meet us inside at 8:20am. Since we are unfamiliar with how long it takes to go thru customs/immigration and gather bags-I suggested some flexibility in the timing. Of course offering to pay if we were delayed. I thought the driver would be checking the arrival time, since I sent this info. We were the very last from our flight to be picked up. Our driver was very nice apologized but it was a frustrating way to begin our visit as we were picked up nearly two hours after landing. I think it was bad planning on the drivers part that he was delayed. Honestly, it’s the drivers job to plan for traffic and be on time. "
"Excellent service, friendly driver. Will use again!"
"I mistakenly booked my taxi for Am instead of Pm- obviously my mistake but the company refused to refund any of my money even though I was going to rebook. As a gesture of good will it would have been nice to offer at least half back considering they didn’t have to drive anywhere! The fare was a whopping £75 Absolutely wouldn’t use again, very unhelpful and rude! "
"."
"Haseem was wonderful!"
"Reliable service which was important to me as I had booked it for my daughters"
"We had an excellent driver and a very smooth journey."
"The driver and the journey were great! A good service overall but expensive for a 20 minute jourmey"
"Good"
"The taxi was meeting my daughter and family off an early morning arrival at Heathrow. They were kept waiting in the arrivals hall for around 25 minutes. When I had a call to check the booking, I was assured that the flight arrival time would be checked to allow for the timely arrival of the taxi."
"Everything was fine"
"On the journey out, I was a bit late returning his call (didn't recognise the number). For the return, driver wasn't used to London and got stuck in traffic trying to get back to me."
"We needed to cancel the trip but they didn't give us a refund. Burglars. I will never use your services again"
"I gave the driver a tenner for a tip, so no tip below"
"On time and friendly driver. recommended."
"My two stars relates to your cancellation policy. We cancelled within minutes of booking two journeys and were not able to be refunded, as we were told you require 48 hours notice. This is poor service. As I mentioned on the phone, I will put a comment online about it, which seems only fair to others."
"Once again excellent service. Timely and professional. "
"Excellent thank you"
"Very dangerous driving. My colleagues were very concerned for their safety"
"Taxi did not arrive and the taxi office did not answer the phone."
"The trip did not happen. I waited outside the station. The driver whatsapped me but I never checked my whatsapp because none of the communication said to check my whatsapp. I phoned the number on my booking 3 times and nobody picked up. "
"Lovely driver! He also took us for food and was more than happy to wait. Very polite and chatty "
"Driver was prompt, courteous and kind. He took my bags to the doir, which I much appreciated. I searched other taxi cimparison sites and this one was easy to use and also offered the most affordability. I recommend. "
"The pick up was originally booked for 3pm - I called around 1pm to change this to 4pm - the driver was there on time and the vehicle was correct. A good service "
"Great"
"Hassle free, polite, ontime"
"On time, polite driver, and came 10 mins early as per request 10/10!"
"Good ride"
"A very helpful driver; thank you"
"Great choice over bus or train from Oxford to London"
"Great choice over bus or train from Oxford to London"
"He was late even though booked in advance. Surely the point of booking with a service is that another cab comes in time? this was for a hospital appointment .disaster."
"All worked well, will use the company again for airport transfer"
"great services, very punctual "
"Great service. Will definatley be using again! "
"Excellent service thank you!"
"Driver was great. Texted to say he had arrived, was early but just politely just said to him know when we were ready and he would drive up to the door to meet us. Overall the service was great and I will definitely use again. Thank you very much!"
"It was 35 minutes later than what I had ordered. Maybe it was a misunderstanding with the website on which I booked the taxi, but I think the driver only went on his way at the time which I booked for the taxi to arrive."
"Absolutely terrible. I booked a taxi and didn’t received any confirmation. I tried to phone the contact number several times, but the local number would not connect and the national number was never answered. In the end I had to book a different taxi and I never received a refund from this organisation. "
"Acceptable 10 minutes due traffic. Driver called to advice late due traffic"
"Driver arrived late by approx 10min due to traffic."
"Driver was excellent. On time and very communicative about his timing. "
"All was perfect though I would not say the trip was value for money."
"Driver was punctual and courteous. A very good ride!"
"Very prompt. Called before to check booking details. I already gave a tip"
"Driver was prompt and communication was great. Would recommend! "
"Driver arrived a few minutes early and waited for me; was very considerate; very good experience overall. "
"Very friendly and helpful driver who got us to the airport with time to spare "
"Helpful driver with very clean comfortable car"
"Brilliant service, down from Wigan for football so a bit time restricted with the trains, arrived early but there was no rush, local knowledge to the ground, picked us up where he dropped us of and straight back to the station, top class service 👍"
"Excellent "
"Pleasant and courteous person, safe and competent driver - what more can you ask for. Steve L. "
"No comment"
"Very good indeed"
"Very good indeed"
"Thank you very much for on time and drive carefully."
"I did not take this journey! I was unable to get in touch with anyone on the phone! I did receive one cal after leaving a message bit it was after I had arranged another taxi! If I am honest I thought I had been professionally scammed! Sorry! Given that I did not receive any service the £85 up front fee is excessive. Please advise a reasonable refund! "
"N/a"
"friendly driver, all okay"
"Friendly taxi driver, arrived early and helpful putting things in the boot. Clean car. "
"It was good"
"The taxi was 25-30 minutes late the first time and turned up in a completely different car, the driver was not apologetic at all. I paid £1.50 extra for text updates but I did not get anything at all. The second taxi was 10 minutes late too. I was promised a refund for the first journey but so far I have not received that so I have opened a case with PayPal. I was charged £35 for 2 journeys that cost £8.50 on the meter - I don't mind paying more for a taxi that turns up on time!!! "
"The taxi was 25-30 minutes late the first time and turned up in a completely different car, the driver was not apologetic at all. I paid £1.50 extra for text updates but I did not get anything at all. The second taxi was 10 minutes late too. I was promised a refund for the first journey but so far I have not received that so I have opened a case with PayPal. I was charged £35 for 2 journeys that cost £8.50 on the meter - I don't mind paying more for a taxi that turns up on time!!! "
"Great service. "
"."
"Excellent service."
"Everything was excellent! Pick-up happened on time and the drivers were very friendly. "
"Excellent service "
"Very positive experience all round, both with scheduling and with the drivers. Thank you!"
"Mohammed was great. "
"Excellent Driver."
"Excellent"
"Great Experience, would def use again."
"Great service "
"Very friendly and polite driver. Clean vehicle and pleasant ride. 10/10 (we tipped in cash)"
"Very nice driver, on time and vehicle smelt fresh. "
"Perfect, great communication and on time, thank you "
"The cost of the journey was £48 plus admin fee of £30 due to an error on my part due to booking at 130 am rather than 130pm - it is extremely disappointing that a common sense view could not be taken and me being given an advance call to clarify - given the pick up address was an office and the drop off a restaurant. The route taken was also a long way around, taking an extra 10 minutes. The return journey was £10 through a local firm, a fraction of the price, my opinion is that this service was significantly over priced."
"Great service "
"Excellent service."
"Very good especially given time of night"
"Excellent service."
"Excellent service thanks "
"Quality service! I had to amend the pick up location on the day, and they were very accommodating. Driver was on time & very polite. Would highly recommend! "
"A good experience. On time at both ends."
"Really easy to book - great"
"Greats service. Would use again "
"The driver was very early and very hospitable. What an amazing woman!"
"I called to cancel this taxi in the morning. I was told that the cancellation policy is 8 hours I advance and that I would still be charged. Extremely inflexible and would not use again. "
"Vehicle didn’t turn up and you still charged me £51. Please refund this. "
"Driver Vlad was helpful, on time, and a delight to work with. All very smooth and easy"
"Very good service"
"Driver very accommodating - my train was delayed and he was happy to wait. "
"excellent"
"Very good trip. I gave the driver a cash tip."
"Excellent service "
"The driver went to the train station for pickup, which was the drop off point. When they finally arrived to our flat, they went to the wrong address down the street (129 old road vs 139 old road). This delay caused us to nearly miss our train to London, which would have happened if I didn’t build in buffer time. "
"Excellent service."
"The driver was pleasant and on time. He drove well and we arrived at our destination with time to spare. Thank you"
"It's a good ride."
"Excellent service. Would use and recommend again. "
"There was confusion about the scheduled arrival time and about the amount of my deposit"
"Excellent service and drive. Thank you very much!"
"Vert good everithing "
"The company gave me the wrong phone driver, so we could not coordinate with the driver on the return journey. Upon drop off, we agreed with the driver that I would text him 30 minutes before we were ready to go. I called and texted several times, but since I had the wrong number, by one digit, there was no response and we had to order another taxi for the return, and the driver showed up at 00:15. It’s not the driver’s fault at all, but I would like the company to refund the return journey. It’s already an extremely pricey service, and at that rate, I shouldn’t have to experience such complications. "
"Very good drive"
"It was fine. I would use the service again if I needed to."
"Excellent car, in perfect condition and very enjoyable ride "
"Great service"
"Booking is easy and there are various types of cars to select. The driver arrived earlier, he reached out to the booker as he couldn't reach the passenger. Good communication and excellent service! I'll certainly use them again! "
"Did not show till after I secured another ride. I would like a refund."
"I used you last Friday (4 seater) and on Saturday (8 seater) and thought the service was great on both occasions. great to get a reassuring text with name of driver - will definitely use you again."
"Ok journey quite over priced for a trip to the train station and wasn’t very impressed for the money."
"Tried to contact driver company and Taxi compare and never heard back. Tried to cancel because of this and never heard back. I plan to contest the charge on my credit card."
"The return taxi didn't show up. I called your call center, they told me to arrange an alternative, and that I would be refunded. I kept emailing you and didn't get an answer yet"
"Driver was very helpful and nice."
"rtshsrth"
"very good"
"driver was about 20 min late and our customer Prof. Collins missed his train because of this delay. "
"Driver didn't turn up, had a flat tyre but didn't ring to let the customer know Refund requested."
"Driver didn't turn up, had a flat tyre but didn't ring to let the customer know Refund requested."
"Alex was wonderful, very pleasant company and a very safe pair of hands! The journey flew past in no time and made a long day much better."
"Great"
"Good overall service. Quite expensive though, which is why we won’t tip!"
"Thank you"
"The price was higher than the price I paid for the return trip by taking directly a taxi at Wallingford central taxi station (64 vas 46 £). The difference is not negligeable…"
" Comment "
"Excellent drive in challenging conditions. Thank you "
"Made sure that we could meet up smoothly in a very busy area of London"
"It was great, really efficient booking system and the driver was waiting for me as expected It was about £10 more expensive than other taxi services"
"My flight had a 30 minute delay and the driver did not wait for me. Please refund me. "
"The driver did not turn up. The aircraft was slightly late (I provided details) but the driver was not there on arrivale. In the end I had to take another taxi. I would like a refund, please."
"Perfect."
"Great experience. The driven knew the city really well and was very accommodating with adjusting the trip to stop and pick up keys first. "
"The car broke fonctionne."
"Driver was lovely and accommodating! Would recommend - super friendly. Easy and sufficient service."
"Prompt and clean car!"
"Punctual"
"The taxi was on time and the driver was very professional. "
"We requested a car for 4 passengers. Both cars used that day were extremely uncomfortable and small. Not what I booked. The driver was excellent: engaging conversation and attention to safety. "
"taxi driver was nice and on time"
"On time, good car and polite driver."
"good"
"Tip already given "
"Courteous, good driver!"
"Very reliable and will definitely use again"
"good journey"
"Absolutely terrible value for money. £54 for a journey that should have cost £20 on the meter. Will never use this pre-booking service again "
" Service was good"
"Long drive due to traffic. Driver was very pleasant. "
"Very nice driver Good journey Arrived on time"
"Very friendly, arrived early and drove well."
"Timely, efficient, comfortable, well-driven."
"Excellent service. On time, available, everything went smoothly. "
"Everything was great. I heartily recommend!"
"Everything was great. I heartily recommend!"
"The driver did not arrive, I tried contacting multiply times and no one answered. I paid upfront and still waiting for a reply to receive a refund. Would not recommend or rebook. "
"Great"
"Overall very good"
"Perfekt communication, everything on time! We are very pleased with your service!"
"My driver was great - helpful and friendly."
"Lovely smooth trip, the driver was very pleasant and friendly "
"Excellent safe driver. Very well manered"
"good"
"On time and good communication via text to let me know the driver had arrived"
"Tipped driver"
"This company is fantastic cars are nice drivers a very kind. Always on time and reliable I recommend this company fully. "
"Very good. Already tipped."
"Fantastic service Thank you."
"."
"really lovely driver, very smooth trip on time and great communication as our flight was delayed and we wasn’t sure we would be at the location we agreed for pick-up. But the company/driver w was very flexible. no complaints definitely recommend!"
"I had the same driver for the outbound and return journeys and he was absolutely charming. He texted me before both pick ups and communication was excellent. I failed to get the name of my driver but if he represents the caliber of all your drivers then he is a credit to you. "
"The usual courteous friendly service. Much appreciated."
"Service good, but booking and amendments very difficult, as neither of the phone lines was manned! I'd have left a tip if it had been clear how to to that when I had made the booking on my computer. And the price to the 13-mile journey was very high, Not sure if I'd use you again"
"The driver is punctual, polite and took care of our luggages . The ride is smooth and comfortable. The car is very clean throughout. "
"Perfectly good."
"When I was making a booking I noted in the comments that I need a car with two baby seats. But I wasn’t provided them and was told that couldn’t cancel with a refund too. So I had to agree with the provided service but I completely disagree with the policy! Why didn’t you make a refund of the service that you couldn’t provide? Sounds like you took money before you confirm led my preferences and then didn’t want to cancel with a refund! "
"Great "
"He was charming, on time and very helpful. Will definatly book again"
"The driver was early but was really accommodating when I asked to delay for 10 minutes. He was really polite and professional in the car and we had a great conversation."
"Great!"
"Excellent drive, great conversation and really helpful. I was 1/2 hour early for my return journey and I called and he arrived early to collect. Thank you"
"On time, nice driver, all good!"
"It took time for the driver to get his vehicle parked in the short stay car park so was 30 mins late getting into the terminal but he kept us informed by text"
"The driver was not there. At first I couldn't reach anyone from the company for 15 mins. Then when I finally could I was told they couldn't reach the driver and would have to send another. Given this was coming from Oxford it would have taken more than an hour! As I was on the way to a funeral that I couldn't miss I ended up having to take a London taxi that cost me GBP 100 more than this booking!"
"All very good. "
"I expected the driver to be on-time. This was an advance booking after all."
"It was efficient "
"Driver delayed but probably traffic "
"Excellent service. On time, polite friendly driver."
"The driver did not turn up. No communication or response. I will be seeking a refund."
"Great"
"I was very happy with the service"
"The driver was nice"
"Very nice and very quick"
"I received a text and email confirmation of the trip but not a reply to a text requesting a further confirmation. As this was arranged to collect my elderly mother I would have appreciated that extra re-assurance that her booking was indeed logged Otherwise nice driver on time etc. He was tipped directly."
"Good experience, but the price was extortionate! "
"Very friendly and on time"
"On time, in the right location and very polite"
"The driver was polite and friendly and was on time. However as our event finished earlier than expected I did try and ring to see if the driver could come earlier but there was no answer to the contact numbers provided."
"Great trip, thanks! "
"Great service."
"Excellent service"
"Great drivers on both outbound and return, though return car was a standard Toyota Prius not an executive but that was OK and both drivers were very polite and efficient."
"Terrific and arrived at destination ahead of schedule. "
"The journey was pre-paid by debit card. £55.50 were taken from by bank account the next day. However, on arrival at destination my son had to pay £34 to the driver. Could you please refund £34? Thank you."
"The journey was pre-paid by debit card. £55.50 were taken from by bank account the next day. However, on arrival at destination my son had to pay £34 to the driver. Could you please refund £34? Thank you."
"It was a great journey."
"The driver was absolutely great and indeed I spoke to his boss who had no exec cars available. Rather than cancel I went with what was available but it would be nice to have a car of the standard that we paid for, the driver did turn up on time and was very polite but we overpaid. "
"Late around 10 minutes "
"Late around 10 minutes "
"No driver arrived...we had to drive ourselves. Most appalling service we were almost late to a wedding despite pre-paying and reconfirming the car weeks prior. I have spoken to your colleagues I am demanding a full refund. I cannot believe you sent this email rather than following up on the refund alternatively. "
"No driver arrived...we had to drive ourselves. Most appalling service we were almost late to a wedding despite pre-paying and reconfirming the car weeks prior. I have spoken to your colleagues I am demanding a full refund. I cannot believe you sent this email rather than following up on the refund alternatively. "
"Super great service. Polite driver, even used his WhatsApp to call foreign number"
"Everything was fine "
"Taxi driver was very polite and helpful even though he had to wait ages because the flight was delayed. Will use you again."
"Very good"
"Very polite and pleasant driver, cane right on time. Clean car. "
"Thank you very much. A great service"
"Lovely ride - "
"Good service, the driver arrived on time, trip went smooth while travelling in a clean and neat car. Driver was very polite and considerate. "
"The driver asked for additional money that i was given no communication about before the trip."
"Excellent service "
"Really good experience"
"Very old car. Doors didn’t close properly. The driver started to play very loud music in the middle of the journey. He was late and he had no means to communicate with us for the meeting point. I had to call him several times to be able to meet him. "
"Very old car. Doors didn’t close properly. The driver started to play very loud music in the middle of the journey. He was late and he had no means to communicate with us for the meeting point. I had to call him several times to be able to meet him. "
"Excellent service "
"Very good service "
"There was a confusion of the name of the passenger the driver was to pick up as it was put down as being Zasheen instead of the name given on the initial booking. The driver did not read the instructions/comments on the booking which contained the passenger's name and mobile number so was ringing someone else to say he had arrived. The issue was a miscommunication as OXO cabs farm the booking to Royal Cars but did not relay the correct passenger information. Luckily the error was resolved quickly and not much delay to the journey. It could have been worse if the passenger didn't go outside but waited in her room instead for the driver to call saying the taxi is outside as he was calling another person. Better communication is required when passing on passengers detail to avoid confusion and delay "
"Excellent, punctual, professional service"
"Felt safe for a long journey"
"It was good. "
"Some confusion on the part of the driver about whose name the booking was in so we set off a bit late. "
"turned up on time, no issues."
"Really nice driver. "
"20 mins before the booked time, I contacted them to say I was ready and asked them to get the cab to me more quickly. The operator said he'd speak to the driver. I waited and waited. After the officially booked time there was still no sign of the cab and no contact from the firm. I therefore took another cab. 5 mins later I had a call to say the driver had arrived. Too late. I will also not be using this service again. To pay such a lot (£29) for a fare that only cost me £12 with the other firm AND to have a late driver is not impressive. "
"The driver did not turn up. I will be demanding a refund. "
"The driver did not turn up. I will be demanding a refund. "
"Great taxi service!"
"Excellent."
"Quick, clean, friendly and speedy journey thank you!"
"Only 7 mins late, rang to advise, Rang to confirm on my street. Got to destination in v good time."
"Very helpful and good choice of route . I gave him an extra £20 as he had a short wait and as a tip "
"Great service."
"So simple. Booked online. Cars arrived early. And got us to the wedding on time. Will definitely use again."
"A comfortable ride, thank you. "
"All went very smoothly"
"The driver arrived extra early to avoid traffic, thanks! "
"Had a decent relaxing journey "
"Communication and timing was perfect, Bilal is the name of the driver and he was very kind and always pending of our needs. Thanks Bilal!!"
"Katie was fabulous we loved her!! She knew the sites and added local knowledge!! "
"Very good "
"Driver arrived on time. He helped me with one very large, heavy suitcase and one smaller one with no complaints. We arrived at our destination in good time. Overall it was a very positive experience. "
"Fantastic!! Tipped our driver in person. "
"Great way to travel"
"my driver never showed up"
"Very helpful and professional driver. A very stress free journey, thank you."
"I booked the taxi the day before to avoid problems, I receive an email at 1.05 am on the day of booking that warns me of possible problems, also asking me to confirm the booking: I obviously confirmed as soon as I read the email, the driver did not arrive despite the confirmation and I had serious problems finding another taxi that would allow me to arrive on time where I was supposed to."
"Really great service and so easy to book. Thank you!"
"Very helpful driver. "
"The driver was early and terrific, such a great experience!"
"No idea, I booked my taxi for 5am he wasn’t told about the journey until 5am therefore making him late and therefore making me late for work. Won’t be using again "
"No idea, I booked my taxi for 5am he wasn’t told about the journey until 5am therefore making him late and therefore making me late for work. Won’t be using again "
"Booking was easy and smooth, confirmed driver within a couple of journey, my driver texted me to introduce himself too. My booking was for picking up from Central London at 9am, but we got ready early so I texted my driver by 8:20 to let him know we are ready to go, the driver showed up by 8:37 and we arrived by Oxford by 10:00. Car was a Mercedes E-class as I requested. Very clean. Great experience, will definitely recommend the service!"
"It was a pleasant ride. The driver arrived in time and drove safely."
"Good"
"Haseeb was brilliant! Excellent driver and kind enough to answer all our questions. The service rendered was above expectations!"
"Polite, capable and pleasant experience."
"Good service without any problems."
"Alex was great. Thank you "
"Again we enjoyed Omar very much. Punctual, helpful, friendly and a great driver. "
"Very attentive, prompt and courteous driver. Would recommend him again. "
"Great service and communication."
"Good"
"Overall excellent though it seemed expensive. It was cheaper to fly return to Scotland last month! I guess that’s fuel price inflation. "
"Thank you"
"Good and reliable. "
"Super Easy!"
"Only one part of our journey was completed successfully. Unfortunately no driver turned up for the return part of the journey - I was informed on the phone that the driver did not know his way around Silverstone. However, there are specific collection points of which they were aware - the information is also freely available online. We therefore had to make alternative arrangements which meant instead of being collected at 7 pm - we finally returned to the hotel at 11:30 pm. The taxi company have however agreed to refund the return the part of our journey that was never completed so I look forward to receiving that refund by return."
"Only one part of our journey was completed successfully. Unfortunately no driver turned up for the return part of the journey - I was informed on the phone that the driver did not know his way around Silverstone. However, there are specific collection points of which they were aware - the information is also freely available online. We therefore had to make alternative arrangements which meant instead of being collected at 7 pm - we finally returned to the hotel at 11:30 pm. The taxi company have however agreed to refund the return the part of our journey that was never completed so I look forward to receiving that refund by return."
"Very good service - we will use this again."
"Really helpful with large luggage items including a cello and big suitcases "
"Very punctual, friendly driver. Thank you "
"Shaz was excellent! He arrived on time and the car met all our needs. He pointed out the sites on our way to Oxford. We ended up using him for other trips while in Oxford. "
"Great service."
"Super friendly driver, arrived promptly and helped with my suitcases"
"Amazing driver, super helpful and lovely"
"Taxi was booked 2mths before date needed, I called to confirm the week of the booking and then received an email when we were waiting for the taxi to say it was cancelled. Still waiting for refund! Appalling service from Oxo Cars. "
"Driver was on time, efficient and helpful"
"The taxi was on time, a few minutes early actually. We got to our destination in the expected time. The taxi could have been cleaner. The driver took us a very roundabout route to our destination along very tight country roads which, because of the speed he was driving, was not exactly a comfortable ride. But we got there in time, the driver was polite."
"Very pleasant experience."
"Nobody was there when I arrived. I looked and looked for 10 minutes - but no-one was there. I tried calling both numbers they put in the email. I tried 5 times. No-one picked up. I left 2 voicemails. They didn’t provide me with the driver’s number and he hadn’t messaged me so I was clueless as to what was going on and I had to take another taxi. I het a call 6.15 - 5 minutes after I leave in another taxi. He’s there. He hadn’t even entered the car park until 6.05! Because the flight was scheduled to arrive a little late, he showed up late. But my flight was never scheduled to arrive later than 5.30 and we parked right by immigration so I was on time. I paid for 30mins waiting time, I expect them to use it. Awful service - would never use again."
"Nobody was there when I arrived. I looked and looked for 10 minutes - but no-one was there. I tried calling both numbers they put in the email. I tried 5 times. No-one picked up. I left 2 voicemails. They didn’t provide me with the driver’s number and he hadn’t messaged me so I was clueless as to what was going on and I had to take another taxi. I het a call 6.15 - 5 minutes after I leave in another taxi. He’s there. He hadn’t even entered the car park until 6.05! Because the flight was scheduled to arrive a little late, he showed up late. But my flight was never scheduled to arrive later than 5.30 and we parked right by immigration so I was on time. I paid for 30mins waiting time, I expect them to use it. Awful service - would never use again."
"All ok"
"5 star service. Taxi driver Alex was very friendly and courteous and was on time. "
"T he driver phoned to say he would be on time. "
"Thanks "
"Good"
"My requirments very clear.. 3 large suitcase and 2 hand carry for 2 pax. Requestwd an estate car .. £167. The car arrived on time at 4.30am.. a Toyota Prius…6the driver apologised and said no estate cars available. Interested to know what compensation for failure to meet requirments"
"My requirments very clear.. 3 large suitcase and 2 hand carry for 2 pax. Requestwd an estate car .. £167. The car arrived on time at 4.30am.. a Toyota Prius…6the driver apologised and said no estate cars available. Interested to know what compensation for failure to meet requirments"
"Excellent driver great conversation Stopped to allow us to buy coffee Already tipped"
"Great service, thank you! "
"Our driver was exceptional, he rang us to check where we were, he was there before our allotted time so we didn’t have to wait for him and was polite and courteous throughout the journey. "
"Driver was early, very good service - thanks! Bit pricey though for a journey of only 1 mile or so…"
"Excellent service from friendly driver"
"Good job"
"Was 30mins late. Was booked for 06h00. He arrived 06h30"
"It was stresful as I thought I would miss my bus"
"Great experience. Would thoroughly recommend your service."
"No comment "
"Driver was very good and friendly."
"Very nice trip thank you"